is there a problem with telus optik tv, Attribution-NonCommercial-ShareAlike 2.5 Canada (CC BY-NC-SA 2.5 CA). Optik TV Bix problem. Press question mark to learn the rest of the keyboard shortcuts. Optik TV customers have access to 630 digital channels, which includes up to 100 high-definition screens. Can I still activate?

service is highly inclined towards customer interaction and building The technical support helpline numbers are available 24/7 for support. An Optik TV account is a TELUS credential created through your Optik TV digital box. When you select Netflix as part of your Optik TV package, you’ll automatically be upgraded to a Premium Netflix subscription. This will only be used for provisioning and setup of your Netflix account.

A Premium subscription is the top tier for Netflix and gives you the flexibility you need to watch Netflix across all TV screens in your home.

TELUS will no longer manage your payment should you downgrade or cancel.

what type of issue? Alternatively, you can activate on your current Netflix subscription by accessing the Netflix App on your Optik TV 4K digital box. If you downgrade to Optik TV Essentials, Lite, a package without premium content, or disconnect your Optik TV service, you’ll receive an email from Netflix asking you to update your payment method.

It has added a number of new packages offering more entertainment choices and value content than ever before. All fields marked with * are mandatory. Getting premium content is now easier than ever. To continue accessing your subscriptions on the Optik TV app, you just need to use your My TELUS account. Down Radar is 2Shay’s new service offering real time data about problems and outages affecting the main service providers in Canada such as phone companies, your cable TV and Internet providers. I found that the cable box has a usb port behind it, but nothing happens when I plug my usb in. My email address on account with TELUS is different than the one for my Netflix account. Billing for my Optik TV package and Netflix subscription overlaps. share. support. Is there a problem with Telus Optik TV? These posts are detailed and cover important information on most commonly asked questions: The Optik TV support page on the TELUS website includes a number of popular topics and categories where you may find what you are looking for.

Alternatively, you can contact us for support by phone, email, in-store or chat. Remove Netflix from your Optik TV package, then apply the gift cards as a payment method with Netflix directly.

Once the gift cards are used, you can re-add your Netflix subscription back with TELUS. relationships. It offers exceptional customer care services and technical Can I take Netflix “à la carte” on top of an Optik TV package and be billed by TELUS? The packages cost up to $65-$100 per month for a two-year term. Save your sign-in information as you will need this for accessing Netflix on other devices. For any Netflix account inquiries, please see the Netflix Help Center: Your e-mail address will not be published. For existing Optik TV customers, you can migrate to a new Optik TV package by signing-in to your My TELUS account.

No. You will need the following information before calling: Conseils pour que tout se passe bien le jour de l’installation, Everything you’ll need to successfully set up your Optik TV account, Comment éviter les locations non autorisées de films ou d'émissions sur demande ou dans les chaînes de Télé à la carte, Obtenez des précisions et des conseils de dépannage pour vos services Optik TV et Internet, How to reset your Optik TV account password via Optik on the go. I think I created a new Netflix account by accident, or misspelled my email address. Note: This change does not impact the live TV viewing experience on your Optik TV digital box. Optik TV Canada is one of TELUS TV’s IPTV-based television services. You simply have to: The best part is that the support team updates and uploads their knowledge base regularly. by Mytown » May 11th, 2013, 11:05 pm superhamster wrote: Just turned on my digital box and tv and there's no picture. In the email, you’ll be directed to follow the link to login to your myTELUS account, scroll down to the Premium Content section, then select Link my Netflix account, and you will be directed to Netflix’s site to complete account setup.

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What’s included with a Netflix subscription, Signing up for Netflix in an Optik TV package, Netflix activation and account linking instructions, My TELUS replacing the Optik TV accounts & impact on customers, Unlimited viewing on up to four screens at a time, Video download on four devices or tablets. Can I take a lower Netflix subscription plan instead of Premium as part of my Optik TV package? Save yourself time by learning how to identify and resolve your issue with our online troubleshooting articles. If you’re new to Netflix, you’ll be asked to create an account using the email address that you provided to TELUS. Optik TV is accessible through email for its active users. As TELUS pro-rates billing for the remaining days in the month, any overlapping bill inquires can be directed to Netflix via their Help Center: It provides step-by-step guidelines on how to set-up the account, to subscribe to packages, to get information on services, etc.

Forum discussion: In Calgary and received Optik TV and a couple problems have surfaced (btw ... Telus installed all new receivers and router/modem) 1) phone rings (analog line) and … The TELUS Management Escalation Team is always ensuring that all queries and complaints are heard and resolved.

You can enroll and manage your subscription (billing) directly with Netflix. If you are a customer or wish to take their services, here’s how you Pour nous aider à améliorer notre site, nous aimerions connaître votre opinion. The chat ensures quality assurance and prompt support for any queries.

It believes in customer satisfaction and value-added services. Skip to content.

Here you can connect and get answers to specific questions and learn about other customers’ experiences. You’ll be able to use this account to access Netflix on other devices. You’ll be prompted to confirm your email address when you activate, and if it’s incorrect you can sign in with your current Netflix account email. The latest box is the newest one that they supply. Neighbours with the most likes in the past month. If Optik TV is not available at your new address, you’ll receive an email from Netflix to update your payment method. How do I remove Netflix subscription from my Optik TV package? The My TELUS account can be easily created on care services. I have had optic tv for over a year now and am still having problems with pixilating, freezing, rebooting etc there have been 5 different technicians, changed modem three times, changed optic box three times. If you want to be billed directly for Netflix, remove Netflix from your Optik TV package. If you have tried to contact them or left an email that is unsolved, you can send in a request at Once you add Netflix to your Optik TV package, you’ll be sent an email with instructions on how to create an account and activate it with Optik TV.

Access device-specific support topics and interactive tutorials. You can just log in to your account on their webpage and send them an email regarding your issue. Optik TV allows customers to choose their TV package according to their likes, for which it charges a custom subscription fee. This thread's discussion is locked. Live Telus outages report and heat map. Qith a Company account you can to respond to reviews, update your profile and much more. We are currently working on resolving this issue with our partners. I found that the cable box has a usb port behind it, but nothing happens when I plug my usb in. A subreddit for Telus, one of the largest telecommunication companies in Canada. You’ll receive the Netflix activation instructions again where you’ll be able to connect your proper account. Re: Anyone having problems with Telus Optik tv?

For assistance, please call TELUS at 1-888-811-2323 and speak to a customer representative.

There are issues with compatibility between the YouTube app and certain TV models (such as the LG UH8500). head to its forum board for active discussions or to start a new discussion.

In 2017, over one million customers subscribed to Optik TV. Netflix can now be added right in to your Optik TV package and TELUS will pay the monthly subscription fee for the customer.


Through this option, the support team prioritizes your concerns. What if I want Netflix to be billed directly to me (through Netflix, not TELUS)? Optik TV Bix problem.

For new Optik TV customers, you can sign up for Optik TV and add Netflix as your Premium Content selection.

To help us improve this website, we'd love to hear your feedback. Users are also allowed to join the TELUS Forums where you can participate in forum discussions and communities. You will need your account number when you register (your account number can be found at the top of your bill).


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